We offer technical and customer support for our products via telephone, email or remote support. When contacting us by telephone, please be ready to give us information on the make and model of the equipment, operating system, the software or hardware device that is not functioning correctly, and any error messages you might have encountered. When contacting us via email, please provide us with this information in the body of the text, and then state your problem as clearly and totally as is possible. We do not provide free technical support for products purchased elsewhere.

Remote Support
Click here when directed by telephone support, to initiate a remote support session on your computer. Remote support will be billed at current shop service rates.

Driver Library
This page has links to manufacturer downloads for thousands of hardware components.

Software Information and Updates
Information on common software we sell and links to download the latest updates.

How to get the most from your computer
View our top ten tips for keeping your computer running smoothly, as well as our top five upgrades.

Support Contact Information:
Telephone: 815-568-2649
Fax: 815-642-0792
Email: support@hcicomputer.com
Subject Line - Support